How your personal information is collected, used, and kept secure on 22bets — everything is clearly laid out here.
22bets takes your privacy seriously. This Privacy Policy explains what information we collect when you use our website, app, or other services, how we use it, and the steps we take to keep your personal data safe.
22bets believes your personal information belongs to you. That is why we have written this privacy policy in plain language — so you can clearly understand exactly what we do with your data. If you have any questions, you are welcome to reach out to us at any time.
This Privacy Policy is drafted in accordance with international data protection laws (including GDPR) and applies to all services provided by 22bets.
22bets collects several types of information necessary to provide our services. Full details are outlined in the table below:
| Data Type | Example | Requirements |
|---|---|---|
| Identity Information | Full name, date of birth, national ID number | Mandatory for registration and KYC verification |
| Contact information | Email address, mobile number | For account management and notifications |
| Financial information | BKash/Nagad/Rocket number, transaction history | For payment processing |
| Technical Information | IP address, device type, browser information | For security and fraud prevention |
| Usage data | Betting history, login times, preferred sports | For service improvement and personalisation |
| Communication records | Support chat, email correspondence | To improve our customer service standards |
22bets collects your information in several ways. Each method is explained below:
When you register on 22bets, update your profile, make a deposit or withdrawal, or contact our support team, you are directly providing us with your information. This data is collected directly from you and used only for specified purposes.
When you use our website or app, certain information is collected automatically. This includes:
In some cases, information may also be received from identity verification agencies, fraud prevention services, or payment processors. This information is used solely to ensure security.
22bets uses your information strictly for defined purposes. It is never used in ways that are unnecessary or unauthorized.
22bets never sells your personal information to third parties. However, limited information may be shared in the specific circumstances outlined below:
22bets may be required to share data in response to court orders, government agency requests, or legal investigations. In such cases, we disclose only the minimum information necessary.
22bets uses cookies and similar technologies on its website and app. Cookies are small text files stored on your device that help the website remember your preferences.
You can manage cookies through your browser settings. Please note that disabling certain cookies may limit some website functionality.
22bets retains your data only for as long as necessary. Even after account closure, certain information may be kept for a defined period to meet legal requirements.
| Data Type | Retention Period |
|---|---|
| Account Information | For the duration of the account + 5 years |
| Financial transaction records | 7 years from the date of transaction |
| KYC Documents | 5 years after account closure |
| Betting History | For the duration of active account + 3 years |
| Support contact | 2 years from the date of contact |
| Cookies information | Up to 12 months |
Once the retention period expires, data is securely deleted or anonymized.
You have the following rights regarding your personal information. 22bets fully respects and upholds these rights.
22bets uses industry-leading security technologies and practices to keep your data safe. Our security framework is outlined below:
Please note, however, that no system on the internet is completely secure. Keep your password confidential and contact us immediately if you notice anything suspicious.
For any questions, requests, or complaints regarding our privacy policy, please contact us through the following:
We take your privacy concerns seriously and aim to resolve them as quickly as possible. If this Privacy Policy is updated, we will post a notice on the website and notify you at your registered email address.
At 22bets, privacy isn't just a promise — it's demonstrated in every technical measure we take.
All your personal and financial data is protected with 256-bit SSL encryption, ensuring maximum security at every stage — from data transfer to storage.
Your account is protected through secure identity verification, ensuring no unauthorized person can gain access.
22bets never sells your personal information to third parties. Your data is used solely to improve our services.
Our systems are regularly tested by independent security experts. Any vulnerabilities are identified and resolved promptly.
You can view, correct, or request deletion of your data at any time. You stay in full control of your privacy.
We are transparent about how long we retain your data and ensure it is securely deleted once that period ends. No hidden data practices.
Your information is completely secure on 22bets' protected platform. Register today and enjoy betting with total peace of mind.